Occasionally, shipping carriers return a package to Spider Grills if a delivery attempt was unsuccessful. This can happen if the address on the order was incorrect, if the carrier was unable to complete delivery after multiple attempts, or if the package was refused.
How to know if your order was returned: Your carrier tracking will show a status such as "Return to Sender" or "Returning to Shipper." You may also receive an email notification from the carrier directly.
What to do: Contact Spider Grills customer support through the help widget on our website as soon as you see a return status on your tracking. We will confirm receipt of the returned package and arrange a replacement shipment to you.
Before we reship, we will need:
Confirmation of your delivery address (so we can correct it if needed)
Your order number
Can I get a refund instead of a replacement? If you prefer a refund rather than a replacement, contact our support team, and we can discuss your options.
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