If your tracking shows your order as delivered but you have not received it, or if your tracking has not updated in an unusually long time, Spider Grills may be able to help resolve the issue.
If tracking shows "Delivered" but you haven't received your package:
Check around all entry points to your home, including side doors, back doors, and any secure areas where the carrier may have left the package.
Ask neighbors if the package was accidentally delivered to them.
Wait 24 hours — occasionally, carriers mark packages as delivered before they arrive.
If the package still hasn't appeared after 24 hours, contact Spider Grills customer support through the help widget on our website.
If tracking hasn't updated in more than 5 business days: First, contact the carrier responsible for your shipment to request a status update. If the carrier is unhelpful or doesn't have any information, contact Spider Grills customer support through the help widget on our website. We will investigate the shipment status with with carrier and work to resolve the issue.
What Spider Grills will do:replace Spider Grills may be able to repalce lost or undelivered orders upon confirmation that the carrier has lost, misdelivered, damaged, or returned a shipment. Contact our support team to arrange a replacement shipment. We may need to verify your order details and carrier confirmation before processing the replacement.
What you will need when you contact us:
Your order number
The email address used when placing the order
A brief description of the issue
Any supporting evidence from the shipping carrier
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