Venom Controller Won't Connect to the Spider Grills App

The Venom Temperature Controller connects to the Spider Grills app via Bluetooth or Wi-Fi. If your Venom is not connecting, work through the steps below.

Before troubleshooting, confirm:

• Your Venom controller is powered on.

• The Spider Grills app is installed and up to date on your phone.

• Your phone's Bluetooth is turned on and enabled for the Spider Grills App in your device settings.

• You are within range of the Venom (within approximately 30 feet for Bluetooth).

• DO NOT delete the app from your device. This deletes background log data that we may be able to use to troubleshoot your issue.

Step 1 — Restart the connection:

1. Close the Spider Grills app completely.

2. Unplug the Venom controller for 20 seconds, then turn it back on.

3. Reopen the app and attempt to reconnect.

Step 2 — Check signal strength: The Venom needs a strong WiFi signal to establish a stable connection and update quickly. If you are having trouble connecting or needing to refresh the app often, try moving the grill closer to your router and reducing interfering devices or structures.

Step 3 — Re-Pair the Venom:

1. Tap the X on the device you want to connect to remove it from the app.

2. Tap “Add New Device” and follow the prompts to pair your Venom with your WiFi.

Step 4 — Check your Wi-Fi network (if using Wi-Fi connection): The Venom connects to 2.4 GHz Wi-Fi networks only. It does not support 5 GHz networks.

To confirm you are on 2.4 GHz:

1. Go to your phone's Wi-Fi settings.

2. Connect to the 2.4 GHz version of your network (often labeled with "2.4G", “Guest”, or the same name as your 5 GHz network, but separate).

3. Attempt to reconnect the Venom in the app.

If your router combines 2.4 GHz and 5 GHz into a single network name (called "band steering"), the Venom may have difficulty connecting. Contact your internet router's support or log into your router settings to separate the two bands.

If none of these steps resolve the issue: Contact Spider Grills customer support through the help widget on our website. Describe the steps you have already tried, what behavior you are seeing, and any error messages that have been displayed.